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Reimagining Credit Card Personalization

Analytics | User Experience Design | User Testing | Machine Learning | Web Development

Project Overview

Capital One was looking to optimize their existing revenue channels and how to better target their customers with more relevant products. Since 70% of new credit card applicants did not not complete sign-up, the objective was to personalize offers and better match the intent of a prospective CapitalOne.com customer to a relevant credit card offer. We took a look at people's decision making around credit cards and built a better solution.

Solution

Kunai built and deployed five test concepts for CapitalOne to deploy and learn from. We then guided the Capital One digital team on how to replicate this process internally for future product learnings. With our guidance, plans are currently underway to implement a machine learning system to analyze clickstream data and dynamically update content. This will match the user profile of the visitor to CapitalOne.com.

Transforming legacy tech to use modern tools and best in class UX

Project Overview

Our client’s customer appointment setting experience was completely disjointed from their legacy infrastructure. We were asked to design and build the integrations required for a central interface. Kunai integrated over 15 stand-alone software components, connecting billing, marketing, subscriptions, and even customer servicing into a best in class user experience.

Solution

Kunai created and delivered a web + mobile platform that integrated data across user sign-up, appointment management, and an admin portal. The application enabled a computational sync across different functionalities and integrations within the legacy systems, including financial, sales, operations, marketing, etc. By deploying on CGP (Google Cloud Platform) the upgrades ensured efficient scaling in both the backend processes and the frontend application.

Protecting Sensitive Data while Saving $30M

Secure Data Platform | Cloud Computing | DevSecOps Strategy | Workflow Automation | Machine Learning

Project Overview

One of the largest tax firms in the world was losing tens of millions on data operations every year. They had seen too many data breach incidents as a result of poor security and compliance. To protect their business and their customers’ data they needed a secure cloud-based system that would enable collaboration without sacrificing security or governance requirements.

Solution

Kunai delivered a secure data platform in the cloud with end to end encryption, data normalization and machine learning transformation capabilities. The data is then used in an application for Tax professionals to monitor and report tax and earnings information throughout the year. Kunai partnered with them not only to design, architect, build and launch these solutions, but to build, hire and train new teams to maintain, operate, and enhance the product. Kunai built a best in class security architecture and encryption methods eliminating the risk for a data breach of client company's earnings and financial information. Our team deployed a cloud environment, actualizing an operational savings of $30M per year. Lastly, we coupled powerful data transformation with specialty machine learning models trained to read tax documents eliminating the possibility of negligently reporting misinformation.

Reimagining Credit Card Personalization

Analytics | User Experience Design | User Testing | Machine Learning | Web Development

Project Overview

Capital One was looking to optimize their existing revenue channels and how to better target their customers with more relevant products. Since 70% of new credit card applicants did not not complete sign-up, the objective was to personalize offers and better match the intent of a prospective CapitalOne.com customer to a relevant credit card offer. We took a look at people's decision making around credit cards and built a better solution.

Solution

Kunai built and deployed five test concepts for CapitalOne to deploy and learn from. We then guided the Capital One digital team on how to replicate this process internally for future product learnings. With our guidance, plans are currently underway to implement a machine learning system to analyze clickstream data and dynamically update content. This will match the user profile of the visitor to CapitalOne.com.

Transforming legacy tech to use modern tools and best in class UX

Project Overview

Our client’s customer appointment setting experience was completely disjointed from their legacy infrastructure. We were asked to design and build the integrations required for a central interface. Kunai integrated over 15 stand-alone software components, connecting billing, marketing, subscriptions, and even customer servicing into a best in class user experience.

Solution

Kunai created and delivered a web + mobile platform that integrated data across user sign-up, appointment management, and an admin portal. The application enabled a computational sync across different functionalities and integrations within the legacy systems, including financial, sales, operations, marketing, etc. By deploying on CGP (Google Cloud Platform) the upgrades ensured efficient scaling in both the backend processes and the frontend application.

Protecting Sensitive Data while Saving $30M

Secure Data Platform | Cloud Computing | DevSecOps Strategy | Workflow Automation | Machine Learning

Project Overview

One of the largest tax firms in the world was losing tens of millions on data operations every year. They had seen too many data breach incidents as a result of poor security and compliance. To protect their business and their customers’ data they needed a secure cloud-based system that would enable collaboration without sacrificing security or governance requirements.

Solution

Kunai delivered a secure data platform in the cloud with end to end encryption, data normalization and machine learning transformation capabilities. The data is then used in an application for Tax professionals to monitor and report tax and earnings information throughout the year. Kunai partnered with them not only to design, architect, build and launch these solutions, but to build, hire and train new teams to maintain, operate, and enhance the product. Kunai built a best in class security architecture and encryption methods eliminating the risk for a data breach of client company's earnings and financial information. Our team deployed a cloud environment, actualizing an operational savings of $30M per year. Lastly, we coupled powerful data transformation with specialty machine learning models trained to read tax documents eliminating the possibility of negligently reporting misinformation.

work

Reimagining Credit Card Personalization

Analytics | User Experience Design | User Testing | Machine Learning | Web Development

Project Overview

Capital One was looking to optimize their existing revenue channels and how to better target their customers with more relevant products. Since 70% of new credit card applicants did not not complete sign-up, the objective was to personalize offers and better match the intent of a prospective CapitalOne.com customer to a relevant credit card offer. We took a look at people's decision making around credit cards and built a better solution.

Solution

Kunai built and deployed five test concepts for CapitalOne to deploy and learn from. We then guided the Capital One digital team on how to replicate this process internally for future product learnings. With our guidance, plans are currently underway to implement a machine learning system to analyze clickstream data and dynamically update content. This will match the user profile of the visitor to CapitalOne.com.

Transforming legacy tech to use modern tools and best in class UX

Project Overview

Our client’s customer appointment setting experience was completely disjointed from their legacy infrastructure. We were asked to design and build the integrations required for a central interface. Kunai integrated over 15 stand-alone software components, connecting billing, marketing, subscriptions, and even customer servicing into a best in class user experience.

Solution

Kunai created and delivered a web + mobile platform that integrated data across user sign-up, appointment management, and an admin portal. The application enabled a computational sync across different functionalities and integrations within the legacy systems, including financial, sales, operations, marketing, etc. By deploying on CGP (Google Cloud Platform) the upgrades ensured efficient scaling in both the backend processes and the frontend application.

Protecting Sensitive Data while Saving $30M

Secure Data Platform | Cloud Computing | DevSecOps Strategy | Workflow Automation | Machine Learning

Project Overview

One of the largest tax firms in the world was losing tens of millions on data operations every year. They had seen too many data breach incidents as a result of poor security and compliance. To protect their business and their customers’ data they needed a secure cloud-based system that would enable collaboration without sacrificing security or governance requirements.

Solution

Kunai delivered a secure data platform in the cloud with end to end encryption, data normalization and machine learning transformation capabilities. The data is then used in an application for Tax professionals to monitor and report tax and earnings information throughout the year. Kunai partnered with them not only to design, architect, build and launch these solutions, but to build, hire and train new teams to maintain, operate, and enhance the product. Kunai built a best in class security architecture and encryption methods eliminating the risk for a data breach of client company's earnings and financial information. Our team deployed a cloud environment, actualizing an operational savings of $30M per year. Lastly, we coupled powerful data transformation with specialty machine learning models trained to read tax documents eliminating the possibility of negligently reporting misinformation.

Saving gig workers time by automating mileage tracking for taxes

Project Overview

With the advent of the gig economy comes a reconciliation headache for people who use their car for work. Keeping a manual travel log to tie travel expenses to tax deductions is cumbersome. There must be a better way.

Solution

Kunai introduced mobile GPS to our client’s tracking application and implemented auto-logging and Machine Learning classification to automate data collection. Combined with user experience improvements, these new features allowed automatic trip logging, and to easy trip classification, as well as pre-populated tax ready documentation for drivers and other independent contractors.

October 24, 2019

Sonde health announces that David Liu has joined Sonde as chief executive officer and a member of its board of directors.

August 17, 2019

Sonde Health is developing a vocal biomarker device to change the way we monitor and diagnose mental and physical health.

Clients